Our leaders

Katherine Gobbi

Katherine Gobbi

CHIEF EXECUTIVE

Katherine has been Chief Executive of EMLife since December 2015.

With over 15 years’ experience in personal injury claims management and working with regulatory bodies, Katherine leads a team of life insurance claims specialists who dedicate their services to helping our life insurance partners achieve their operations and return to work goals.

Since 2012, Katherine has held numerous leadership roles with EML, most recently Claim Operations Manager for EML’s Treasury Managed Fund portfolio.

Will Barsby

GENERAL MANAGER

Will is a lawyer and has over 17 years insurance claims experience in delivering successful outcomes for both customers and business units.

Will leads a team of highly skilled professionals who are dedicated to helping injured persons get back to health for the long term. Will is passionate about ensuring the claims experience is delivered with dignity and respect.

Amber Addicott

CLAIMS MANAGER

With more than 15 years’ experience working in the personal injury field including workplace rehabilitation, injury prevention, injury management and specialised claims management, Amber brings a wealth of experience to EMLife.

With a background in Occupational Therapy, Amber is passionate about motivating and educating individuals on the benefits of returning to health, work and belonging to a community through their employment and human connection.

Amber offers her diverse skillset to the Life Insurance industry helping to better manage a claims team that provides Customer Centric claims management.

Aynsley Patterson

HEAD OF CUSTOMER

Before joining EML in 2006, Aynsley worked in the UK in personal injury and brings 17 years of experience across personal injury and workers compensation. Aynsley’s work at EML includes claims experience in Workers Insurance across NSW and SA. She has also worked with the IfNSW business unit as a Group Manager in EML’s Insurance for NSW overseeing operational claims teams in the medically discharged policy portfolio. Aynsley also established the NSW Health Injury Management Program, a collaborative effort between EML and NSW Health to embed early intervention practices into claims management and return to work.

A champion of the development and implementation of human-centred design in claims management, Aynsley has acted as EML’s subject matter expert on this topic. Aynsley works with NSW Police and facilitated the design of the NSW Police Psychological Claims Framework that ensures injured police officers are given quality and timely care that meets their individual needs.

Katie Clifford

HEAD OF DELIVERY

Katie attended the University of Sydney, graduating with a Bachelor of Health Sciences, Bachelor of Psychology and Masters of Rehabilitation Counselling.
With more than 8 years’ experience in the insurance industry, Katie also has an extensive background in Clinical Psychology, Occupational Rehabilitation and has held leadership roles in both the customer service and construction industries. Katie currently sits on the Faculty Advisory Board for the Life, Health and Retirement Income at ANZIIF and she has been an Executive Committee member on the board of Netstrata since 2013 and remains an active advocate for community education.

As the Head of Delivery, Katie is responsible for the execution of EMLife’s overall strategy. Her other responsibilities include the development and implementation of group strategy, harnessing innovation and growth and building brand awareness across various partners within the insurance and finance industry.

Lisa Lowe, Customer Care

Lisa Lowe

CUSTOMER CARE

Lisa has worked within the insurance and financial services industry for over 30 years. With a Bachelor of Teaching in Adult Vocational Education, Lisa has supported EMLife teams help their customers get their lives back.

Lisa’s passion has always been to focus on the customer through the application of motivational interviewing and behavioural economics techniques. Lisa’s main priority of putting the customer at the centre of everything we do is the basis for helping customers along their recovery journey.

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